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Shipping & Returns

Shipping Policy

At AVA Hair Extensions, we believe in providing our customers with the best possible shopping experience. We offer free shipping on all orders $450+ and aim to process your order with 5 business days and have it shipped within 1- 5 Business days. We ship using standard shipping and delivery times may vary depending on your location and time of purchase. If you have any questions about our shipping policy, please contact us and we will be happy to assist you.
At AVA Hair Extensions, we take time and care to package your order carefully to ensure that it arrives in perfect condition. If you receive a damaged or defective item, please contact us within 48hrs of receiving your order for review and we will be happy to assist you with a return or exchange.

Returns & Exchange Policy

** WE DO NOT CANCEL ORDERS**

 REFUND/ RETURN POLICY

 All Transactions and purchases made on the site is final and AVA Luxe offers no return and exchange unless it can be clearly shown that the product shipped is defected. Due to the nature of our products, we DO NOT issue refunds. All sales are final.

If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. You must inspect the product immediately. We're happy to rectify the issue. Please do not unravel, wet, play with, install, open or alter the product. Once an order is placed and processed, we WILL NOT cancel, adjust or apply any discounts to it. Please double check your order before checking out.

ORDERS ARE NON-REFUNDABLE/NON-EXCHANGEABLE 

  • Important conditions for return

All items goes through rigorous checks before shipping; therefore, damaged merchandise is extremely rare..

Please note that you can only return a product if it is deemed defective.

Please email us immediately.

The product returned shall be inspected immediately. Please ensure that the following conditions are fulfilled before returning the product:

  • The product MUST be in unused and original condition;

  • Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.

  • You MUST inform about the return of the product to us within 48 hours;

  • You MUST not unravel, wet, play with or install hair

  • The return package MUST include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you are approved, then we will issue you a store credit to make future purchases on the site.

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ROUTE PACKAGE INSURANCE
Please add Route Package Insurance at Checkout. If you OPT out you are fully responsible for the lost or stolen package and you cannot file a dispute in the event the package gets lost or stolen. We will not handle any investigations through the shipping company if the package is lost or stolen. We are NOT Responsible for any mishaps whatsoever. You are solely responsible. 

 

AVA luxe is not responsible for the product(s) that the customer purchase incorrectly. It is the customer’s responsibility to ensure that they are purchasing the correct product before proceeding to pay. AVA Luxe will not refund these orders whatsoever.

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Lace Products-  Bleaching the knots incorrectly will cause lace balding/shedding. We are not responsible for lace damage due to bleaching.

 WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO THE WRONG ADDRESS. 

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